Privacy Policy
Zhangjiajie Xianyun International Travel Service Co., Ltd. (“we”, “us”, “XY-Trip Advisor”) owns and operates this website and provides tailor-made travel services. We respect your privacy and are committed to handling personal information securely.
1. Information We Collect
We may collect information you provide through enquiry forms, newsletter subscriptions, email, telephone or social media communications, booking records and event registrations. Booking information may include passport and payment-related details where necessary.
We may also collect website usage information through analytics and cookies, including browser type, visit duration and pages viewed.
2. How We Use Information
We use information to respond to enquiries, arrange and personalise travel services, manage bookings, communicate with you, improve our website and services, and conduct marketing or research where you have consented. Access is limited to authorised personnel and selected service partners when necessary to deliver your trip.
3. Information Security
We use appropriate encryption, access controls and secure storage practices to reduce the risk of unauthorised access, disclosure, loss or damage.
4. Information Sharing
We do not sell or trade personal information. We may share necessary information with hotels, transport providers and other selected partners to deliver travel services, or disclose information when legally required.
5. Newsletter
You may unsubscribe at any time through the link in our emails or by contacting newsletter@xytripadvisor.com.
6. Payment Security
We do not store your credit card information. Payments are processed securely by third-party payment providers such as Stripe and are subject to their own privacy policies.
7. Data Retention
We retain personal information only for as long as required for the purposes described in this policy or by law, after which it is securely deleted.
8. Your Rights
You may request access to, correction of or deletion of your personal information by emailing privacy@xytripadvisor.com. We may verify your identity before processing a request.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Children’s Privacy
We do not knowingly collect personal information from children under 13 without guardian consent, except where necessary to provide travel services.
11. Policy Updates
We may update this policy. Changes will be posted on this page with an updated date.
Contact
XY-Trip Advisor
Address: 1021, 1022, 1023a, Building 2, Zhongshang Plaza Agricultural Market, Chongshi Community, Yongding District, Zhangjiajie, Hunan, China
Email: info@xytripadvisor.com
WhatsApp: +61 485534712
Last updated: 30 August 2026.